Refund Policy

Refund Policy

Your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Return Period
You may request a return within 14 calendar days after your order has been received.

Return Eligibility

Returns are accepted if:

– The product arrives damaged or defective.

– The product received does not match your order.

– The product remains unused, in its original condition, and complete with its original packaging and tags.

How to Request a Return

– Contact our customer support team via email at admin@planyourskin.id or WhatsApp at 0852-1826-5003.

– Please provide your Order Number along with photos or videos showing the product condition.

– Our team will guide you through the return process.

Refund Process
– Once we receive and inspect the returned product, your refund will be processed as soon as possible. Refunds will be issued to your original payment method within 5–7 business days.

– If you have any further questions, feel free to contact our team anytime!